Called this morning to see if they could fit me in for a walk-in tire plug and patch. Said to the guy specifically “do you have availability for a walk-in this morning?” He says “Sure just bring it in” and then he hangs up before I could ask how much it would cost or give him any of my info. In a rush to get this done before work I go there, and they’re as busy as can be, and Adam at the desk says there’s no way they’d fit me in this morning. Oh and they want $40 for the plug and patch when Firestone up the street did it for $30. Maybe they’re good for other services but don’t bother with a tire plug and patch here.
Dear Scott, thank you for bringing this issue to our attention. We're sorry to hear about your experience, and we understand your frustration. We strive to provide accurate and helpful information to our customers, so this is concerning to us. We will address this with our team to ensure better communication and clarity in the future. Your feedback is valuable, and we hope to have the opportunity to make it right.
- Steve's Auto World