I am always hesitant going to any auto shop because of past experiences, but I was pleasantly surprised by the service I received! My car broke down on Christmas, but I was able to get it towed the next day to Steve's. They were upfront with me about how busy they were (holidays of course), but let me know it would be looked at next day. The next morning, they called to let me know my drive axel broke and gave me an estimate on price. They ordered the parts, repaired the car, and called me around 8am the next morning to let me know it was done. When I arrived to pay the bill, they lowered the price on the diagnostic because it was pretty obvious when they took a look. They also give you a free carwash with any service, which was a great perk with all the snow and salt. Overall, I had the most positive experience I have ever had with an auto shop, and I will definitely return for any future services needed.