I called to make appt. I was told it was 1st come 1st served. I was advised to come in as early as possible. They opened at 0700. I arrived at 0715. I was told it was $250 charge to look at it . None of the $250went towards fixing issue. They would not get to my car u til later the next day. I left. Looked under my car. Found a large piece of plastic had come loose. I screwed it back up. Prob lem fixed for $0.00
Dear April, thank you for sharing your feedback. I apologize for the frustration you experienced during your visit. After reviewing your intake and speaking with our service team, I would like to clarify the situation regarding your vehicle’s diagnostics. Because you had multiple concerns a flapping noise and a faulty fuel gauge each required different levels of technical expertise. The diagnostic fees quoted were for the specific time and specialized ASE-certified labor needed to accurately troubleshoot these issues. Due to the complexity of the repairs, we advise leaving vehicles with us, especially on weekends when we have a smaller team on site compared to our weekday staffing levels. We are glad you were able to resolve one of your concerns, and we hope you are able to get your fuel gauge addressed soon. If you are still looking for a repair, we would be happy to assist you; we also offer free loaner vehicles for our customers' convenience. We appreciate your feedback and hope to have the chance to provide you with a better experience in the future.
- Steve's Auto World