I needed an allignment early this year so I brought it in. After i got it back I noticed it wandering around the road worse than i brought in in with. So I called and they said to just bring it in and they will re check it, which I appreciated. When I got it back it was driving good, but now the wheel was crooked. I didn't bring it back right away because its a pain for me to have to arrange rides and leaving the vehicle for the day. A couple months later I got new tires and figured id just have that shop redo the allignment to fix the wheel. That shop informed me that they were unable to complete the alignment due to the previous shop (steves auto world) stripping out both inner tie rods to the point of needing replacement to be able to complete an alignment. I then made multiple attempts to try to speak with a manager. Every time I called I was told a manager would give me a call back. Which never happened now 2 months later... The representative that answered the phone told me the only option was for them to take it in and assess what was going on. At that point I was uncomfortable bringing my vehicle back to the place that has given me 2 bad alignments, neglected to tell me they damaged my tie rods to the point of needing replacement, and I was never informed about my torn CV boot that had grease splattered all around the wheel well. Photos attached showing the inner tie rods stripped out and surface rusted over a couple months after the 2nd allignment, and the one side with fresh scratching where the 2nd shop attempted to do the alignment.