Maple Grove Auto Repair

Excellent service!!

Not my first time being here but first time bringing my car here for an alignment. Mechanical side was great but the customer service side was awful. I was told by my service advisor Adam Buechler that my car would be done in 2 and a half hours on the higher end after dropping it off at 8am this morning and I also told him I had to be at a doctors appointment at 12:45 (waited 6 months for, dermatology). He told me my car would be done before then and I also told him I could reschedule if that time frame doesn’t work for their techs but he insisted that they could get it done before then. Fast forward 12pm and I give them a call and they’re barely working on my car. I explain the situation to the csr on the phone and all he has to say is “we will call you when it’s done” in a idgaf tone? Not even an apology. No sorry. No nothing. I understand things happen but please be transparent with your customers and treat them with respect. I also got there and the same Asian guy with glasses that talked to me was screaming at another customer on the phone. I will not be recommending this auto body shop going forward and will never bring my car here again. The girl at the front was the only nice one. The rest have to take notes from her.

Great service and communication!

I get my intoxalock done there and they're one of the cheapest people in the cities everybody else is 15 to 20 bucks higher so I drive all the way out there from Columbia heights to get it done

While on vacation and of course on a Sunday when nothing is open, our car died. Our hotel suggested Steve’s Auto World. Adam was so personable and got us taken care of with a new battery. We were in and out within 15 minutes. Thank you so much!

As usual, prompt, courteous, professional service. Great to have a place you can trust.

On time, nice waiting area, friendly attendants.

great sevice n great people, very nice

Been there many times. Good work and reasonable rates. Plus free car wash.