Smart marketing! Being new to the neighborhood we received a flyer in the mail for a FREE oil change! Made an appointment, was there on time 30 minutes later the work had been done! I experienced Adam talking to another customer about a very expensive engine repair job…no hard sell, gave the customer some options and said I hope we can help you. Another customer came asking about tires, Adam on the spot offered to go outside and check her tires which he did, then gave her some options…no hard sell at all! I will make Steve’s my first option for car care! Free car wash and a bottle of water to boot!. D A