WHAT A SCAM! Are your technicians even certified? I brought my fiancée's car in for an oil change and tire rotation on 7/3 as it was due, and we had a coupon in the mail for a free oil change. While there, Adam, the receptionist, came in excitedly after the technician had pulled the car into the shop and informed me that the car needed front brakes. He provided a quote for the brake job, stating the front brakes were at 1-2 mm and needed immediate replacement costing around $500. He also mentioned the rear brakes were about half-life and could wait 6-12 months, costing a similar amount. Given my fiancée drives about 100 miles a day, replacing brakes seemed reasonable. On 7/9, my fiancée decided to take her car to the dealership where she purchased it to get the brakes replaced, benefiting from a discount. After dropping off the car, the dealership called and informed us that the brakes were in excellent condition: the fronts measured 6mm and the rears were around 4mm. Surprisingly, the fronts were even in better shape than the rears. Upon my fiancée's return home on 7/9, I called Steve’s Auto World seeking an explanation for the significant discrepancy between their assessment and the dealership’s findings. Adam answered the phone but had no explanation for why the technician had reported the brakes as 1-2 mm. He attributed it to the technician's error. I requested to speak with the manager or owner to understand the situation better. Adam informed me that Nate, the owner, works from 7am to 2pm and assured me that Nate would call me the next day. However, as of 7/11, I have not received any communication from Nate or Adam. This experience has been costly and inconvenient. We wasted time going to the dealership, were without a car for a day, and had to pay $55.00 for a brake inspection that was unnecessary had Steve’s Auto World's assessment been accurate. It concerns me that their technicians, who appear quite young, may not be certified. Despite its proximity and convenience to our house, I’ll be taking our cars elsewhere in the future, even if it means paying more. I advise others to seek a second opinion before accepting recommendations from Steve’s Auto World or taking your car to another shop altogether.