5

Steve’s Auto is just the best. They take the time to check out your vehicle completely. They are knowledgeable, courteous and always friendly.

1

I brought my car into the shop to figure out why I was getting bad gas mileage. Turns out my computer is bad so none of their diagnostic readers would work on my car. They decided that because their fancy reader wouldn't work that they wouldn't even try and diagnose my bad fule mileage. There were ways for them to help me find out what was wrong with the car without the computers help but I guess they were too lazy.

1

Unfortunately this place screwed me. I had a cylinder misfiring so I brought it in to them, they said they'd check it out and call me before doing anything. They called a few hours later and said an ignition coil had gone bad and it'd be $215. I gave them the go ahead to do it, went to pick it up, they said to put the card in the card reader and I got the paperwork. I had just paid $363.There was a $140 diagnostic fee they declined to tell me about at any time: not when I dropped it off, not when they called me, not when they took my credit card. The sad thing is I've changed ignition coils before; diagnosing a misfiring cylinder is a pain but replacing a coil is an easy 15 minute job. It's the first thing you see when you take the plastic cover off and it's just held in by a screw and clip. The part runs anywhere from $35 to $100 depending on whether it's OE. And it's kind of telling when there's no wait or no appointment needed to get your car in, and nobody ever sitting in the waiting room.They also quoted me $1500 to replace all my brakes just because one of the $35-$100 calipers was sticking. Service advisor was Dennis Moorhead.

1

Unfortunately this place screwed me. I had a cylinder misfiring so I brought it in to them, they said they'd check it out and call me before doing anything. They called a few hours later and said an ignition coil had gone bad and it'd be $215. I gave them the go ahead to do it, went to pick it up, they said to put the card in the card reader and I got the paperwork. I had just paid $363. There was a $140 diagnostic fee they declined to tell me about at any time: not when I dropped it off, not when they called me, not when they took my credit card. The sad thing is I've changed ignition coils before; diagnosing a misfiring cylinder is a pain but replacing a coil is an easy 15 minute job. It's the first thing you see when you take the plastic cover off and it's just held in by a screw and clip. The part runs anywhere from $35 to $100 depending on whether it's OE. And it's kind of telling when there's no wait or no appointment needed to get your car in, and nobody ever sitting in the waiting room. They also quoted me $1500 to replace all my brakes just because one of the $35-$100 calipers was sticking. Service advisor was Dennis Moorhead.

1

5

Had no appointment, the cover undercarriage fell down & was dragging. Was from out of state had no appointment they were so kind they fixed it right away & explained what had happened. When I got my oil changed. ( not by them) thanks again for the great service & very kind person who took care of us!! 5 stars

3

Decent service. Actual work is fine. Customer service skills are lacking. Drop off - don't plan on sticking around and waiting - unless you double or triple the amount of time they tell you.

3

5

Always the best service with knowledge to bout...

5

They found the issue efficiently and couriered a part to be replaced promptly. Fixed my issue, pricing was fair, really nice group of folks.

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9871 Maple Grove Parkway Maple Grove, MN 55369 (763) 852-9999